refund policy

Return and Refund Policy – Korealys

30-Day Money-Back Guarantee –

We truly believe in the effectiveness of our skincare products. That is why we offer a 30-day money-back guarantee, even after use.

Eligibility criteria:
• The product must have been used regularly for at least 21 days.
• The customer may be asked to provide proof of purchase and a photo of the used product.
• This guarantee is limited to one claim per customer and is valid only on the first order of the product.
• Partial returns or products used less than 30% are not eligible.
• No refund will be issued in the event of obvious abuse or failure to comply with the above conditions.

How to benefit from this guarantee:
Please email us at support@korealyss.com with:
• your order number,
• the reason for your request,
• and a photo of the used product.

 

Return shipping:
• Return shipping costs are the responsibility of the customer.
• Products must be returned to the address provided by our customer service team after the request has been validated.
• We recommend using a tracked shipping method. We are not responsible for packages lost during return.

Refund:
• Once the items are received and inspected, a refund will be processed within 7 business days via the original payment method.
• If the returned products do not meet the conditions above, no refund will be issued.

Defective product or order error:
• If you receive a damaged product or one that does not match your order, please contact us within 48 hours of receipt with supporting photos. We will offer you an exchange or a refund depending on the case.

No restocking fees
No final sale items