Shipping policy

Shipping Policy – Koréalys

Delivery areas
We deliver to metropolitan France, Switzerland, Belgium, Canada, the United Kingdom, Australia and New Zealand.

Delivery times

• Dispatch: Orders are dispatched within 1 to 2 business days after order confirmation.
• Delivery times:
   • France: Due to the success of our products, delivery times are 6 to 15 business days.
   • Belgium, Canada and the European Union: 7 to 15 business days, depending on the destination, where delivery is available.
   • United Kingdom, Australia and New Zealand: 7 to15 business days, depending on the destination.

Shipping costs

• Shipping costs are calculated based on weight and destination.

Order tracking
A tracking number will be sent to you by email as soon as your order has shipped.

Delivery problems
In the event of a delay or delivery problem, please contact our customer service team at support@korealyss.com within 14 days of the expected delivery date.

Undelivered parcel / carrier return clause
If delivery is impossible due to the Customer (incomplete or incorrect address, absence at delivery attempts, failure to collect the parcel from a pick-up point within the allotted time, or any other cause attributable to the Customer), the parcel will automatically be returned to our warehouse.

• Return costs:
Return costs charged by the carrier are the Customer's responsibility.
These costs will be deducted from the refunded amount if the Customer chooses a refund.

• Reshipment:
If the Customer wishes to have the parcel reshipped, this will be done after payment of the reshipment costs, calculated according to the current rate.
The refund (excluding the original shipping costs and return costs) will be issued only after the parcel has been received and checked in its original condition.