Refund policy

Return and Refund Policy – Korealys

30-Day Money-Back Guarantee

We genuinely believe in the effectiveness of our skincare. That is why we offer a 30-day money-back guarantee, even after use.

Eligibility conditions:
• The product must have been used regularly for at least 21 days.
• The customer may be asked to provide proof of purchase and a photo of the used product.
• This guarantee is limited to one claim per customer, and is valid only on the first order of the product.
• Partial returns, or products that have been used less than 30%, are not covered.
• No refund will be issued in cases of obvious abuse or failure to comply with the conditions above.

Our "30-day money-back guarantee" nevertheless allows customers to try the product. Any refund request must be made within 30 days of receiving the parcel.

After this period, no refund request can be considered.

How to claim this guarantee:
Please email us at support@korealyss.com with:
• your order number,
• the reason for your request,
• and a photo of the used product.

Returning your order:
• Return shipping costs are the customer's responsibility.
• Products must be returned to the address provided by our customer service team after your request has been approved.
• We recommend using a tracked shipping service. We are not responsible for parcels lost during the return.

Refunds:
• Once the items have been received and inspected, a refund will be issued within 7 business days to the original payment method.
• If the returned products do not meet the conditions above, no refund will be issued.

Defective product or order error:
• If you receive a damaged product or one that does not match your order, please contact us within 48 hours of receipt with supporting photos. We will offer you an exchange or a refund, as appropriate.

No restocking fees
No final-sale items